The Dawn of a New Era: Discover our journey from Cardknox and Fidelity Payments

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Merchant Support

Navigate your payment journey with confidence. Our Merchant Support team is ready to help you with everything from chargeback assistance to deposit reconciliations. We ensure your transactions proceed smoothly, addressing any queries you have swiftly and efficiently

 

Our standard hours of operation are Monday

through Friday, 9 AM to 6 PM EST. If you experience

an issue that occurs outside of normal business

hours, our after-hours service team will ensure

that a merchant support technician contacts you

as soon as possible.

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Your MID # is your identification number, which can be found on your merchant statement or on your terminal. If you don't have it, don't worry — we can still locate your account.
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