Chargebacks are part of doing business. Managing them does not have to be complicated.
Many merchants still rely on outdated systems, disconnected tools, and manual processes to handle disputes. That often leads to missed deadlines, unnecessary revenue loss, and added strain on internal teams.
To address this, Sola has introduced Chargeback Management, now available directly in the Sola Merchant Portal.
Centralized, Clear, and Easier to Manage
Chargeback Management brings dispute activity into a single, intuitive workflow. Merchants can track chargebacks, monitor statuses, and respond within required timeframes without navigating multiple systems or relying on manual outreach.
The result is better visibility, fewer missed disputes, and more confidence in day-to-day operations.
Flexible Support That Scales With Your Business
Every merchant approaches chargebacks differently. Chargeback Management is designed to meet businesses where they are today and scale as needs evolve.
Merchants can start with self-managed and move to fully managed as their business grows.
Reducing Operational Friction
By replacing fragmented workflows with a centralized experience, Chargeback Management helps reduce operational friction and support dependency. Merchants spend less time navigating disputes and more time focused on serving customers and growing their business.
Getting Started
Chargeback Management is available to eligible merchants. Availability depends on your account configuration.
To enroll, log in to the Sola Merchant Portal, navigate to Add-Ons, and review plan details. Pricing and terms reflect your specific account configuration and selected service level.
